Cancellation, refunds and delivery

This policy covers purchases on AISDLC.DEV, a service of LifeVicarious Solutions LLP ("we", "us"). Our prices are deliberately low, so we keep the rules simple.

Delivery

AISDLC.DEV is a digital service. Nothing is shipped. When your payment is confirmed, the mission you bought is unlocked in your account straight away, and you start it from the website and the AISDLC.DEV command-line tool. If access has not appeared within 30 minutes of payment, write to support@aisdlc.dev with your order ID.

No refunds

Mission purchases and subscription payments are not refundable, including when a mission has not been started or not been finished. Please read the mission description and the pricing page before you buy.

Cancelling a subscription

When monthly plans are available, you can cancel any time from your account or by writing to support@aisdlc.dev. Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. We don't refund part of a period.

When we do refund

We refund the full amount if:

• you were charged more than once for the same purchase;
• your money was debited but access was not granted, and we can't fix it within 3 working days of you telling us; or
• we can't provide what you paid for because of a fault on our side, such as a mission withdrawn before you could start it.

How to ask for a refund

Write to support@aisdlc.dev within 30 days of the payment with the email address on your account and the order or payment ID. We reply within 2 working days. When a refund is approved, we start it within 7 working days. It goes back to the original payment method through Razorpay; your bank may take another 5 to 10 working days to show it.

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